What we collect

When you register or request a consultation we collect your name, email address, phone number, country of residence, event details and any notes you provide. During your event we store progress notes, photos, videos, vendor contracts, payment records and the messages exchanged with your Client Executive. Messages are kept as a permanent record of the event and are visible to you, your Client Executive and our management.

Why we use it

We use this information only to plan and manage your event, to report progress and payments to you, and to contact you about your event. We do not sell your information or use it for unrelated marketing.

Who can see it

Your information is visible to you, to your assigned Client Executive and to our System Administrators. Vendors receive only the details they need to deliver their service, such as the venue, date and guest numbers.

How it is protected

The site uses encrypted HTTPS connections. Passwords are stored as one-way hashes. Photos, videos and documents are stored outside the public website and are shown only to signed-in users with permission. Location data is removed from uploaded photos where possible.

Website statistics

We count page visits to understand which pages are useful. This count stores only the page address and date, with no cookie, IP address or personal identifier.

How long we keep it

We keep event records for as long as needed to complete your event and resolve any questions afterwards, and to meet legal and accounting obligations. You can ask us to delete your account and records once these obligations allow.

Your choices

You can ask for a copy of your information, ask us to correct it, or ask us to delete it by sending a request through our contact page.

Privacy policy